Technical Support Request (Ticket)

Technical Assistance Request: Initial Diagnostic Service.

To activate this service, the Customer must open a support request ticket by sending an email to the address  supporto@pcube.it or via the PCube support portal .  

The service will be provided preferentially remotely, in the case of Hardware products it may be necessary to ship the device to the PCube headquarters. Alternatively, the Customer may request a technical intervention for a check at their headquarters. The additional shipping costs, as well as all costs related to the control intervention and the technician's travel, will be entirely borne by the Customer.

At the end of the diagnosis, the Customer will receive an estimate and will authorize or not the proposed repair activities in the manner set out in the estimate and in compliance with the General Conditions of Sale of PCube.

The maximum duration of the initial diagnostic service is limited to one hour, considering the preparation and management time of the service.

Requests relating to software updates are excluded as they are only applicable to those with an advanced support contract.