{"product_id":"pcube-assistenza-ticket","title":"Technical Support Request (Ticket)","description":"\u003ch2 class=\"MsoNormal\"\u003eTechnical Assistance Request: Initial Diagnostic Service.\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan data-contrast=\"auto\" lang=\"IT-IT\" class=\"TextRun SCXW53525218 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW53525218 BCX8\"\u003eTo activate this service, the Customer must open\u003c\/span\u003e \u003cspan class=\"NormalTextRun SCXW53525218 BCX8\"\u003ea support request ticket by sending\u003c\/span\u003e \u003cspan class=\"NormalTextRun SCXW53525218 BCX8\"\u003ean email\u003c\/span\u003e \u003cspan class=\"NormalTextRun SCXW53525218 BCX8\"\u003eto the\u003c\/span\u003e \u003cspan class=\"NormalTextRun SCXW53525218 BCX8\"\u003eaddress\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW53525218 BCX8\"\u003e\u0026nbsp; \u003c\/span\u003e\u003c\/span\u003e\u003ca class=\"Hyperlink SCXW53525218 BCX8\" href=\"mailto:supporto@pcube.it\" target=\"_blank\"\u003e\u003cspan data-contrast=\"none\" lang=\"IT-IT\" class=\"TextRun Underlined SCXW53525218 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW53525218 BCX8\" data-ccp-charstyle=\"Hyperlink\"\u003esupporto@pcube.it\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e.\u003cspan class=\"EOP SCXW53525218 BCX8\" data-ccp-props=\"{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:278}\"\u003e\u0026nbsp;\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eThe service will be provided preferentially remotely, in the case of Hardware products it may be necessary to ship the device to the PCube headquarters. Alternatively, the Customer may request a technical intervention for a check at their headquarters. The additional shipping costs, as well as all costs related to the control intervention and the technician's travel, will be entirely borne by the Customer.\u003c\/p\u003e\n\u003cp\u003eAt the end of the diagnosis, the Customer will receive an estimate and will authorize or not the proposed repair activities in the manner set out in the estimate and in compliance with the \u003ca href=\"https:\/\/www.pcube.it\/it\/condizioni-di-vendita\" title=\"General conditions of Sale\" target=\"_blank\"\u003e\u003cstrong\u003eGeneral Conditions of Sale\u003c\/strong\u003e\u003c\/a\u003e of PCube.\u003c\/p\u003e\n\u003cp\u003eThe maximum duration of the initial diagnostic service is limited to one hour, considering the preparation and management time of the service.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-ccp-props=\"{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:278}\" class=\"EOP SCXW31766361 BCX8\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003eRequests relating to software updates are excluded\u003c\/span\u003e as they are only applicable to those with an advanced support contract.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c\/p\u003e","brand":"PCube - Negozio on line","offers":[{"title":"Default Title","offer_id":32254909087838,"sku":"0045","price":150.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/2513\/0316\/products\/Logo-PCube-Quadrato-500_23805ff3-7807-4de2-ac8f-6c3631b5352a.png?v=1605979936","url":"https:\/\/shop.pcube.it\/en\/products\/pcube-assistenza-ticket","provider":"PCube Webshop","version":"1.0","type":"link"}