Advanced Technical Assistance

By purchasing this service, you will benefit from the following advantages:

• Telephone Support : You will have the option to call our support staff directly to open a support request.
• Priority Responses : You will receive priority responses to your support requests. Our response times will be faster than standard support requests, ensuring that your issues are resolved in a timely manner.
• Technical Support for New Software Versions : You will have access to specialized support for new software versions of the product. Our team of experts will be ready to help you with your questions or problems related to a new software version.
• Access to Frequently Asked Questions (FAQ) and Solutions : You will have access to a large collection of frequently asked questions and solutions, which will help you solve common problems quickly and independently.
• Advanced Video Courses : You will have access to advanced video courses to learn how to use the product.
• Diagnosis : In the event that your product has a malfunction that is not covered by the warranty, we offer the possibility of a remote diagnosis or at our premises. This service will help you identify and resolve any technical problems.
• Questions about system features : Your requests may also concern software or machine features.

Excluding training, repairs, maintenance and transportation costs

The Advanced Technical Assistance service can be purchased for U-MARQ, MAGIC (RedT) and Roland DG machines.

The service is automatically renewed and can be cancelled by simply sending a written communication, even via email, up to the day before the expiry date.

Our goal is to provide you with complete and reliable support to maximize the value of your product.

ATTENTION: It is not possible to purchase this service if you have an open support request